Thank you for your inquiry! Due to the influx of emails we are providing some quick answers below. If you're question is not covered, we will try to get back to you as soon as possible.
What are your show hours?
Friday, June 20th*
· Show Floor - 2:00 p.m. - 8:00 p.m.
· Box Office - 1:00 p.m. - 9:00 p.m.
· Programming - 3:00 p.m. - 12:00 a.m.
Saturday, June 21st*
· Show Floor - 10:00 a.m. - 7:00 p.m.
· Box Office - 9:00 a.m. - 9:00 p.m.
· Programming - 10:00 a.m. - 12:00 a.m.
Sunday, June 22nd*
· Show Floor - 10:00 a.m. - 5:00 p.m.
· Box Office - 9:00 a.m. - 5:00 p.m.
· Programming - 10:00 a.m. - 5:00 p.m.
*VIP and Speed Pass holders get access to the show floor 30 minutes before doors open
What is your refund policy?
Refunds for admission products, such as weekend, single-day, and specialty passes, cannot be issued in the event of a guest cancellation or for any other reason.
How can I change my pass?
You have the option to swap, or upgrade, any Adult pass for another Adult pass not sold out. To get started, open your confirmation email, click on view order online, and from there you’ll have the options available. If the pass you swapped for is less than your original pass, you will not be granted a refund for the difference. If the price is of greater value, you will need to pay the difference for the swap.
Where can I pick up my pass?
If before the event start, you can go to one of our Early Badge locations. WE will have two Box Office locations onsite during the event – one on the North side of the building (near Rusk St.) and one on the South side of the building (near Polk St.).
Have more questions? Check out our helpful links below:
Don’t know what pass to get? Click here.
New here and don’t know where to start? We got you, click here.
Want to make sure you’re good to go ahead of Comicpalooza weekend? Peep our Know Before You Go page here.
Still need answers? Take a look at our FAQs. Remember if your question was not answered in the section above, the Box Office team will be in touch as soon as possible!