Use the buttons below to skip to the frequently asked questions that best matches the information you are seeking.
|Registration FAQs||Celebrity Guests FAQs|
|Autograph and photo FAQs||Programming FAQs|
|Volunteer FAQs||Accommodations FAQs|
What are the 2020 show hours?
2020 Convention Hours:
Friday May 22: 10:00 a.m. – Midnight
Saturday May 23: 10:00 a.m. – Midnight
Sunday May 24: 10:00 a.m. – 8:00 p.m.
2020 Exhibit Hall Hours:
Friday May 22: 12:00 p.m. - 8:00 p.m.
Saturday May 23: 10:00 a.m. - 7:00 p.m.
Sunday May 24: 10:00 a.m. - 5:00 p.m.
What is the difference between a ticket, a pass, a badge, and a wrist-band?
Tickets and passes mean the same thing. Once you purchase a pass online, you will receive an email confirmation with a QR code that you should print and bring with you for quicker access. Or, you can pull it up on your phone or tablet. The QR code will be scanned and a badge, a wristband, or both depending on what was purchased will be supplied. For online purchases, most badges are available at Early Badge pickup, all are available at Will Call during the show.
How much does a pass cost?
Prices to the 2020 show are available here.
Are there discounts?
Pre-registration is always a cheaper option than buying passes during event weekend. Additional opportunities may become available.
Is there a group rate for schools?
Please make school group inquiries through email@example.com.
Is there a student discount?
We do not have a student discount.
Is there a military discount?
We offer a 20% military discount at the door with proof of your military I.D. Although in some cases, purchasing passes before show weekend will still be cheaper than door prices with the 20% discount.
How can I purchase a pass?
Before the convention, all passes can be purchased online. During the convention, all passes can be purchased online or at the door. To learn more about our different options review our Buyer’s Guide here.
Can I buy passes for someone else?
Yes. Only general information is needed to purchase a pass.
Can I buy a pass onsite?
Passes can be purchased on the actual days of the convention at the designated Registration location. They can be purchased online on those days as well. The purchaser would then need to go to Will Call to pick up his/her badge and/or wristband.
What are your prices at the door?
The pre-purchase prices you see on the website are typically less expensive than the at-the-door prices. We do not publish our at-the-door prices in advance.
What does my pass include?
It depends on the type of pass you purchased. You can learn about the different options in our Buyer’s Guide here.
Does the VIP pass include General Admission?
Yes, VIP passes are General Admission for three days, and much more. Learn more in our Buyer’s Guide.
How do I pick up my badge?
If pre-ordered, badges can be picked up a few weeks before the show at select locations that will be announced on the Comicpalooza website and social media, an additional option is Will Call at the convention center during show hours.
Passes can also be purchased at Registration on any day of the convention.
Do I need a physical printout of my ticket?
No. While physical printouts are always helpful, we can also scan a ticket QR code from your phone or tablet.
Can I pick up my friend's badge?
Anyone who has your ticket confirmation email/QR code may pick up your badge. Once it has been released, it is the attendee’s responsibility to distribute the badge appropriately.
How can I verify my purchase?
When passes are purchased online, a verification email should arrive within 24 hours at the email address used. If no email is received, please email firstname.lastname@example.org or fill out a Ticket & Order Support form on http://growtix.com/, and they will resend your verification email.
Can I change my single-day pass to a different day?
Yes, if you purchased a single-day pass, you’ll have the option to swap your days. If the pass you swapped for is less than your original pass, you will not be granted a refund for the difference. If the price is of greater value, you will need to pay the difference for the swap.
At what age do children need tickets?
Children 5 years old and under are free and do not require passes for entry. Children ages 6 to 12 must have a Kid’s pass purchased for them. Adult passes are required for ages 13 and up.
Are children allowed on the VIP pass?
Two children, 12 and under, can stay alongside each adult with a VIP badge. Children over 12 years old must have a VIP pass to utilize VIP privileges such as panel room seating, VIP autograph lines, early entrance to Exhibit Halls, etc.
What is the refund policy?
Guest appearances and programming are subject to change or cancel due to other obligations. Please check the Comicpalooza website for the most current listings prior to the event. Refunds for admission products (such as weekend, single-day, and VIP passes) cannot be issued in the event of a guest cancellation or for any other reason. If a guest should cancel, all pre-sold autographs, and photo ops will be refunded. If you purchased a Speed Pass for a specific guest, and that guest cancels, you will be issued a refund for your Speed Pass.
Why do you increase prices before the show?
We like to flip that and ask: Why do we lower prices before the show? Our show prices cover the expense of the event and we base that on estimated attendance. We know that the small majority of people that purchase passes early are planning to come to the show regardless of the celebrity guests we’re bringing in so we want to reward them. The majority like to wait and that’s okay, too. We progressively raise prices and you can choose to buy when you’re ready. Be careful though, if you’re making a decision solely on a celebrity, they do cancel sometimes. We tend to wait a little longer than other shows to announce our guests with the hopes that their schedules are better set. Other obligations do come up.
What is different about the Insider Network for 2020?
We’re bringing in additional partners all the time and will have offers and benefits each month leading up to the show, instead of only during event weekend. These offers will also extend after the show until passes go on sale for the following year. So, now as an Insider, you’ll be receiving benefits before, during, and even after event weekend. Click here to learn more about the Insider Network.
How do I request a celebrity, comic, cosplay, literature or any other guest for consideration?
We have created a form for guest suggestions where the information is stored in a database. This is the single best way to request one of your favorite guests. You can find it on our website here.
How do agents or entertainers make contact when interested in attending Comicpalooza as a guest?
Please go to the Guest Registration page on our website here and complete the form. It will be sent to our talent acquisition team.
Why won’t you bring in the guest that I’ve requested?
We receive a large volume of requests across a wide range of genres. We narrow down our selection by assessing the possible success of a guest based on the data we have. If we feel they will do well in this market, meaning hundreds of people would be interested in the same person or panel, we will begin discussions with their agent.
From there, negotiation variables on our side include the cost to bring in the guest as well as the costs they want to charge for autographs and/or photographs. We compare those to what we believe the market will pay. Many agents assess the popularity of the show, this includes the volume of people and overall sentiment they find on traditional and social media channels. They look at the availability of the celebrity guest during the show schedule and the offer. The final decision to attend is made by the potential guest.
In short, we look at a lot of guests and make a lot of offers. Sometimes who attends and for how many days is not up to us. We wish it was though (we’re looking at you Chris Pratt who has been requested by many folks on our team.)
Why do some shows announce celebrities sooner?
In most, if not all, cases those are multi-city cons who are able to negotiate multi-city contracts with celebrities in advance, so they’re able to announce earlier. It really is that simple. There’s a risk of cancellations when booking too far out, but all shows face that regardless.
Comicpalooza is different than many events of its size. We own and operate one pop culture festival annually in Houston, which not only includes celebrities and exhibitors but also cosplay competitions, workshops, and guests. We have a competitive film festival and an extensive literature festival. We have anime, esports, an arcade, tabletop gaming, entertainment and so much more.
Here’s another way to look at it: We’re a large, diverse neighborhood market that lives, works, and plays in the area we serve. Those other guys are National retailers who buy in bulk, send you what they have, and visit occasionally. We’re not going to pretend we don’t envy their buying power a little but we’re pretty proud of what we’ve built with the support and feedback from our attendees.
How long are panels and am I allowed to ask a question during that time?
Celebrity Panel Q&As run between 30-45 minutes, with the majority lasting 45 minutes. Although most panels allow for audience questions, some are restricted to moderator questions only. In those cases, we try to solicit questions from fans in advance of the show, which we forward to the moderator. Due to time constraints, there is no guarantee that the questions will be asked.
What are the autograph/photo op schedules?
The autograph and photo op schedules will be released close to the show and will be located within the Guests section of the website.
How much do autographs/photo ops cost?
It varies from guest to guest, agent to agent. If the agent provides the cost ahead of time, it will be posted on our website once available. The rates can change. All prices will be posted at each guest's table.
How do I buy an autograph/photo op?
Autographs can be purchased online in advance of the show for select guests. All other autographs will need to be purchased at the guest’s table at the show. We strongly suggest you bring cash (many guests do not accept credit cards).
Photo ops will be available for purchase online before the show, while appointments last. You can also purchase photo ops at the show during the time slots left available.
If you pre-purchase an autograph and/or a photo op in advance of the show and the guest cancels, those orders will be refunded to you or, in some cases, you can elect to apply the refund to another guest.
Can I purchase an autograph/photo-op at the door?
You cannot purchase autographs or photo ops at Registration or Will Call. Some autographs may be listed for purchase in the Autograph Area, at other designated purchase locations on the convention floor, or at the guest’s table. Photo ops may be available for purchase in the photo area.
What does "Table Only" mean for autographs?
The guest will sell autographs only at their table.
What comes with an autograph purchase?
Most guests will have an assortment of 8 x 10 photos to choose from that are included in the price of the autograph. A few guests will sell 8 x 10's at their table at a price separate from their autograph fee.
Can I bring my own item for a guest to sign in replacement of the photo?
Yes, as long as it is appropriate and follows all Rules & Guidelines of what is allowed in the convention.
How can I get my autograph authenticated?
There will be professional authenticators with booths at the convention. You will need to go by their booths to get their requirements and fees.
Can I pay for an autograph and pick it up later?
No. We cannot be responsible for holding items.
Do I have to purchase a photo op to take a picture with a guest?
Generally speaking, ‘yes’. Some guests will allow selfies, or table photos, to be purchased at their table. If allowed, it will be posted at their table.
Are special requests allowed for photo ops?
Approved show props are often allowed and many celebrities will accommodate special poses. All requests are subject to approval by the guest and/or the photographer.
How many people can be in a photo op?
Per the photographer's website, there is a maximum of 4 individuals per Photo Op ticket (this limit does not apply to the Talent or children 3 years and younger).
Who is the company taking the official photo ops?
Who do I contact about my digital photo op?
Who do I contact for customer service questions regarding my photo ops?
Submit a form on the Epic Photos website here.
What programming is available for children?
We have a dedicated children’s area with specialized programming on the third floor and other activities for kids in the Innovation Lab Area in the Exhibit Hall. The complete schedule will be available online and in the app.
Where can I find the programming schedule?
We strive to have the schedule published several weeks in advance of the event. Once the schedule is live, you will find it on the website as well as in our downloadable app.
The app allows for scheduling selection, reminders, etc. for easy planning. Please note, due to some guests’ arrangements, schedules are subject to change. Notifications of any schedule changes will be sent out through the app and posted on our social media channels.
How can I sign up to host a panel?
When the panel application process is available, typically starting in December, you can apply to present your own panel, workshop, entertainment or networking event, etc. You will find the panel submission form link in the footer of the website.
What equipment is available for my panel?
You will have the option to select the amenities you need within the application. Some are equipped with microphones and sound amps. Others also include projectors. Due to cost and limited availability, specialized equipment is not provided.
Who do I contact about my panel?
You can send any questions about your panels to email@example.com
How do I submit my film for consideration at the film festival?
Once applications are open, you can submit your film by going to the Comicpalooza Film Festival page.
When will the films be shown?
The selected films will be shown during the event itself. The schedule will be available on our website and in the app.
Who do I contact about screening my film?
You can contact firstname.lastname@example.org.
How can I volunteer at Comicpalooza?
Once Volunteer Registration opens, you will find the link in the footer of the website. You may put your name on a waiting list here now for notification when the volunteer portal is live.
Can I volunteer for a specific role?
Yes, a specific role can be requested when filling out the volunteer application. Simply check the box for the role you are interested in.
Where can I get my volunteer schedule?
Volunteer schedules will be available after volunteer submissions have ended in the volunteer portal.
Will my application be accepted after the deadline?
No, we do not accept volunteers after the deadline has passed.
I have additional questions about volunteering.
Please contact email@example.com for any other questions.
Can I re-enter the convention?
Yes, you may exit and re-enter the convention as long as a badge, or a wristband for that day, is worn.
Do you have a Lost & Found?
Lost & Found will be at the Info Booth on all days of the convention. After the convention, all Lost & Found items will be held for 30 days.
What are your accommodations?
Our Comicpalooza operations team attempts to accommodate a wide range of audience needs such as aisle and line spaces wide enough for wheelchairs, fully functioning elevators in the Convention Center, ramp accesses where needed, quiet areas to get away from crowds, and other amenities throughout the convention center, but we do not offer discounts or free passes.
If I have a care taker with me, do they need to purchase a pass?
Yes, all attendees will need to purchase a pass for the show.
Do you provide wheelchairs or scooters at the show?
No, we do not provide or rent wheelchairs or scooters at the show.
Do you offer special hotel rates?
Yes, you can find the hotels that offer special rates once they are available for the 2020 show here. There is limited availability so we encourage you to book early.
Are service animals allowed at the event?
Yes, service animals are allowed at the event.