Houston Home
MAY 12-14TH HOUSTON, TX
FAQs

Frequently Asked Questions

 

General FAQ's


Convention Hours

Friday 10am to midnight
Saturday 10am to midnight
Sunday 10am to 8pm

 

Exhibit Hall Hours

Friday 12pm to 8pm (11:30am for VIPs)
Saturday 10am to 7pm (9:30am for VIPs)
Sunday 10am to 5pm (9:30am for VIPs)

 

 

Autograph and Photo FAQ's


 

How do I buy an autograph/photo-op?

Generally, you walk up to the guest's table and purchase an autograph. We strongly suggest you bring cash (most guests do not accept credit cards). For photo ops, you go to the photo op booth and make your purchase there.
 

How much do autographs/photo ops cost?

It varies from guest to guest, agent to agent. If the agent provides the cost ahead of time, it will be posted on our website. The rates can change at the last minute, or may not even be set by the agent until the guest arrives at the con. All prices will be posted at each guest's table.

How does pre-purchasing work, and what does it guarantee?

Pre-purchasing works by going online through the website and purchasing an item. It guarantees a professional photo op or autograph with that guest, unless the guest cancels. If that happens, you get that value refunded or transferred to another guest's autograph or professional photo-op. The transfer must be for the same type of purchase: professional photo ops for professional photo ops, autographs for autographs.

What comes with an autograph/photo-op purchase?

Most guests will have an assortment of 8 x 10 photos to choose from that are included in the price of the autograph. A few guests will sell 8 x 10's at their table at a price separate from their autograph fee. For photo ops, please see Wolf Studios Photography's website.

Can I pre-order my autograph/photo-op?

In some cases, yes. Please check our Autograph and Photo Op Prices page for details.

How can I pre-order an autograph/photo-op?

You can see which guests have autographs and photo ops available for pre-purchase by checking our Autograph and Photo Op page. Buttons on that page will take you to the appropriate pre-order pages.

Can I purchase an autograph/photo-op at the door?

You cannot purchase autographs or photo ops at Registration or Will Call. Some autographs and photo ops may be listed to purchase in the Autograph Area or other designated purchase locations on the convention floor.

Can I get an autograph if there is no pre-order on the website?

Yes. Autographs are able to be purchased during the con at the guest's table, unless otherwise stated on the website.

What does it mean ``Table Only`` for autographs/photos?"

The guest will autograph/have photo ops only at their table.

Will the guest accept credit cards for autographs?

We strongly suggest you bring cash; most guests do not accept credit cards

How can I get my autograph authenticated?

There will be professional authenticators with booths at the convention. You will need to go by their booths to get their requirements and fees.

Can I pay for an autograph and pick it up later?

No. We cannot be responsible for holding items.

What are the autograph/photo op schedules and prices?

The autograph and photo op schedules will be released in the weeks very close to con on our Schedule page and app, available on the App Store and Google Play. Autograph/photo op prices are on our Autograph and Photo Op Prices page. More prices will be added as we get them from our guests' agents.

Do I have to purchase a photo op to take a picture with a guest?

Some guests will allow table photos to be purchased at their table. If table photos are allowed, it will be posted at their table.

Are special requests allowed for photo ops?

All requests are subject to approval by the guest and/or the photographer

How many people can be in a photo op?

Per the photographer's website, 2 adults and 2 children are allowed per photo.

Who is the company taking the official photo ops?

Wolf Studios Photography.

Who do I contact about my digital photo op?

Wolf Studios Photography.

Will the guest be in costume?

No.

 

Return to top

 

Exhibitor FAQs
 


Are booths still available in Artist's Alley? In the Dealer's Room?

Please check the Artist/Exhibitor registration page to see what is currently available for sale.

How much is an Artist's Alley booth? A Dealer's Room booth?

Please check the Artist/Exhibitor registration page to see booth prices.

Can you bill me for a booth?

Payment is due at the time of sign-up via the Exhibitor Registration page.

Do I need to register as a guest to get a booth in Artist's Alley?

No

Do you have a waiting list once Artist's Alley and/or the Dealer's Room have sold out?

Yes, the link will be on the Exhibitor registration page until the Waiting List is full. At that time, the link will be removed.

How can I verify that I have reserved a booth?
 

You will receive an email confirmation from GrowTix.

Do I need a Texas Sales Tax ID?

Yes, otherwise you will not be allowed to sell anything.

When do you need my Texas Sales Tax ID number?

Upon purchase of booth or 30 days before the convention.

How do I cancel my booth?

Please contact comicpalooza@gmail.com with the subject line ATTN: Booth Cancel.

What is the refund policy?

Please see Exhibitor Registration page.

How do I request a refund?

Please email comicpalooza@gmail.com with the subject line ATTN: Booth Refund.

How do I correct information for my booth (wrong credit card, wrong address, etc)?

Please contact comicpalooza@gmail.com with the subject line ATTN: Booth Info Change.[

How do I purchase additional badges? And how much are they?

Additional badges may be purchased via the Exhibitor Registration page. For Comicpalooza 2017, they are $30.

I am having difficulty with registering for a booth. Who do I contact for assistance?

Please email comicpalooza@gmail.com with the subject line ATTN: Booth Purchase Help.

How do I verify that my purchase of a booth was successful?

You will receive an email confirmation from GrowTix.

Is there a different price for booths that are not selling any products?

No, please purchase a booth in an area you think is most appropriate for your booth. If you have questions, feel free to email comicpalooza@gmail.com.

Who do I contact for questions about purchasing a booth in the Exhibit Hall?

Send email to comicpalooza@gmail.com with the subject line ATTN: Purchasing a Booth.

Do you offer discounts or early registration for artists and vendors who have attended Comicpalooza previously?

Yes.

How can I provide my Sales Tax information?

It is a required question whenever you fill out the Exhibitor Registration form.

How do I request a table for a charity organization?

Please use our contact form on the website and select Marketing as the category of your question.

How do I request to be a vendor or have an artist table?

Purchase a booth via the Exhibitor Registration page

Is there an information packet for vendors and prospective vendors?

The Exhibitor Packet will be e-mailed out to everyone who has purchased a booth. If you have specific questions that are not answered on the Exhibitor Registration page or this FAQ, please email us through our Contact Form and select "Artist or Dealer Booth" as the category of your question.

May I hand out fliers at my booth?

Yes, as long as you are legally allowed to hand out the fliers and the information on them pertains to your business.

My information is listed incorrectly on the website and/or app. How do I get it corrected?"

Please email comicpalooza@gmail.com and web@comicpalooza.com with the subject line ATTN: Booth Info Change.

What are the available booth sizes?

All booths are 10' x 10' in size, except super booths, which are 20' x 20' islands.

What are the booth configuration options for the Exhibit Hall?

Dealer booths can either be purchased in corners, inlines or super booths, which are 20' x 20' islands.

What are the day and times of booth setup?

Some info is listed on the Exhibitor Registration page. More details will be in the dealer packet when it arrives.

When will you send out the load-in information?

At least 2 weeks before the show.

When will you tell me my booth number?

At least 2 weeks before the show.

Are there booth locations or exhibitor options beyond the Artist's Alley and Dealer's Room?"

Not for general exhibitors or artists. There are two specialty areas: Indie Game Alley and the Maker's Area. Contact gaming@comicpalooza.com if you think you may qualify for Indie Game Alley. Contact tech@comicpalooza.com if you think you may qualify for the Maker's Area.

Can we exchange product or advertising for booth space?

No.

Do you provide complimentary Artist tables?

No

How can I find exhibitor names and locations from last year?

Please contact web@comicpalooza.com, and our Web Team will try to assist you.

I have a complaint about a vendor at your show. Who do I talk to about it?

Please email the Operations department at operations@comicpalooza.com.

May I request a specific location for my booth?

Please email operations@comicpalooza.com (this does NOT guarantee you will get the booth you requested, but we will certainly try).

May I request my booth to be next to another specific vendor/artist?

Yes, please email operations@comicpalooza.com.

What is the difference between an Artist booth and a Vendor booth?

Artist's Alley is for people who are selling original product they create. Dealer booths are for those who are reselling goods, such as board games, comic books, etc.

What items are prohibited from being sold in the Exhibit Hall (Artist's Alley or Dealer's Room)?

Please see rules of the convention.

Who do I talk to about problems with show services (internet, electricity, extra charges, etc.)?

Please email the Operations department at operations@comicpalooza.com.

 

Return to top

 

Fan Group FAQs


How do I request a fan table or register as a fan group?
Simply email programming@comicplooza.com with your name, your group’s name and a brief description.

Do I have to pay for a table, and what comes with a fan table?

Not at all. We provide free tables for our fan groups and encourage them to promote their group to all who come by. A fan table is an 8’x10′ space and comes with a 3’x6′ table.

Do any passes come with the fan table?

No. Fan tables are free for the fan group, but we pay a rental fee for that space and table. For this reason, passes are not included with the table.

What if I bring my own table? Can I get free passes then?

No. We still have to pay an occupancy fee for that space

If I buy a table space, does it come with passes?

Yes. Buying a space takes the cost away from the event, and we always give two weekend passes for a purchased table and space.

I've been coming to the con for several years. Do I get something for that?

That all depends on what you do for the event. Perks are reserved for those whose involvement includes promoting the con, attending outside con-related events and providing convention content.

What is considered promoting the con?

Promoting the con is when you promote Comicpalooza on your group’s social media page, share and like guests that we announce, and have a positive attitude toward Comicpalooza.

What is attending outside con-related events?

Outside con-related events would include events that are sponsored by Comicpalooza and Startling Events LLC to promote our event or partner events

Convention content is described as any programming, panels or events that are submitted and approved to take place during the convention.

What do I get for promoting, going to events or adding content?

The more you do, the more you get. Currently, we will give a free weekend pass to any group that does three or more panels. If you have several unique panels and ensure they occur, you can qualify for more passes.

Can we get a discount on passes?

Yes. Every group can get discounts of between $5 and $15 on weekend passes (single day only in special cases).

How are discounts determined?

The discounts depend on how much you promote the convention up to the event, using social media as well as distributing fliers to our event.

Can I volunteer?

Yes. We are always looking for volunteers to help us run our day-to-day operations during the event.

If I volunteer, can I sit at my table?

Only if your volunteer shift is over. Volunteers for Comicpalooza, as for any major event, are necessary at assigned locations and for completing specific tasks.

If I volunteer, how long do I work?

We ask that all volunteers give 16 hours over the course of the weekend. This does not have to be all at one time, and it is often spread over the time that the event occurs.

Do I get free parking?

No one receives free parking. There are several parking spots that are within walking distance and even some that will let you park overnight.

Do I get any special privilages with the guests that our fan group is there for?

No. The passes you receive give you entrance and access to the event so you can staff your table and promote your group, but still give you the same access that attendees receive to the many other events the convention offers.

Am I limited to just a regular pass with my group, or can I upgrade to a higher level, like VIP?

 If you purchased a weekend pass, and wish to upgrade it to a higher level, we’d be more than happy to assist you with that. Just send an email toprogramming@comicpalooza.com with your request, and we’ll get it worked out.

Will food and refreshments be provided by Comicpalooza?

No. Like any other event you attend, you are responsible for caring for yourselves.

Do I get access to the green room or any backstage events?

No. Green room access and backstage events are limited to celebrity guests and/or specific members of the media only.

If I am by myself at a table, can a con volunteer sit at my table if I need to leave?

No. Convention volunteers have specific functions with the con and generally cannot sit at a table, though we do not define who can sit at your table.

Do I get a free hotel room?

No. Hotel rooms are a major expense, and we must limit our hotel costs to core staff and celebrity guests, with discounted hotel room for volunteers.

What are the benefits to having a fan table at Comicpalooza?

You get exposure to over 40,000 individuals, you get to meet new people that may want to join your group, and you can make great connections and enjoy wonderful social interaction. And on top of that, it’s a blast to attend!

 

 

Return to top

 

Gaming FAQs


What are the hours for the game halls?


Friday: 10:00am – 12:30am

Saturday: 10:00am – 12:30am

Sunday: 10:00am – 8:00pm

How do I volunteer to GM?

Simply fill out our game submission form for each game you’d like to run. Note that you must create an account with GrowTix first, or log in to your existing GrowTix account.

How do I qualify for a free convention pass as a GM?

In order to qualify for a free weekend convention pass and t-shirt we require 2 things:

  1. We require that you make an account with GrowTix so that we can send you your ticket voucher using their system.
  2. We require that you provide 70 “player hours” of entertainment to our guests, which for most GMs will equate to about 12 hours of their time.

If you only have one day available you can qualify for a free one-day badge by running 24 player hours of games, which for most GMs will equate to about 4 hours of their time. Single day GMs do not get a t-shirt.

An event generates a number of player hours equal to its duration multiplied by its maximum number of players. For example, a standard RPG slot with 6 people lasting 4 hours counts as 24 player hours. A GM would need to run at least 3 such games to qualify for a weekend pass, but only 1 such game for a one-day badge.

Tournaments calculate player hours using minimum play time instead of the overall event duration. For example, a 30 person tournament with a total duration of 10 hours might begin eliminating players after 2 hours of play. In that case, the player hours are 30 players x 2 hours = 60 players hours rather than 30 x 10 = 300.

Please contact us (gaming@comicpalooza.com) about your specific case if you have any questions as we can make exceptions if warranted.


What is the Indie Game Alley?


Comicpalooza’s Indie Game Alley (or IGA) is a showcase of Independent (“Indie”) game developers and companies along with their products. These booths are focused on games and grouped together for better exposure.  The program is split into IGA (tabletop) and eIGA (electronic gaming) booths, so please specify which area you prefer when applying.

What qualifies to participate in the IGA? 

Companies and developers wishing to participate in the IGA or eIGA must meet the following restrictions:

  1. Their product is not yet in major distribution.
  2. They have a valid Texas state sales tax ID and provide a copy of that number to Comicpalooza.
  3. They only sell their own products.
  4. The majority of the items being sold must be games or game related materials.

What does the IGA cost and what does it include?
 

The IGA and eIGA are priced to match the Artist Alley as it are essentially an artist alley for gaming. For 2017, that price is $200.

The eIGA provides the following:

1) Two weekend passes to the convention.
2) Two covered 8′ foot office tables.
3) Pipe and drape behind the booth.
4) $30.00 for each additional badge. Once you have registered you will be given instructions on how to order additional badges.

The IGA provides the following:

1) Two weekend passes to the convention.
2) Two covered 8′ foot office tables.
3) Pipe and drape behind the booth.
4) $30.00 for each additional badge. Once you have registered you will be given instructions on how to order additional badges.

How do I purchase an IGA booth?

Simply contact gaming@comicpalooza.com to qualify. Qualified groups will be given a custom discount code to make their purchase at Comicpalooza.com -> Register -> Exhibitor.

Return to top

Programming FAQs


What are the guest schedules during the convention?

We strive hard to bring you our guest schedules before the convention. However, due to some guests’ arrangements, schedules may be subject to change. But, we do offer an app, available on the App Store and Google Play, and a web-based Schedule that has real-time updated information; therefore, if a guest schedule changes, you can be kept informed.

How can I sign up to host a panel?

While event submissions are open, you can submit an event on our Schedule Submission Form.

Who do I contact about my panel?

You can send any questions about your panels to programming@comicpalooza.com.

What equipment is available for my panel?

Panel rooms are often equipped with microphones and sound amps, and some have projectors. Due to cost and limited availability, specialized equipment is not provided.
 

How can I showcase my film?


You can submit your film by going to the Comicpalooza Film Festival page.


When will the films be shown?

The chosen films will be shown before during the event itself.

Who do I contact about screening my film?

You can email our Film curator at films@comicpalooza.com.

I won a contest; is there an award?

Our cosplay contest has different levels of prizes, depending on what category was won.

What programming is available for children?

We have a dedicated children’s area that will support its own specialized programming. Details will be made closer to the launch of the convention.

 

Return to top

 

Registration FAQs


How much does a pass cost?

Ticket prices are online and on the Comicpalooza app on the App Store and Google Play.

How can I purchase a 3-Day badge?

Before the convention, all passes can be purchased online (VIP, if available). During the convention, all passes can be purchased online or at the door (VIP, if available).

What are your prices at the door?

The prices you see on the website to pre-purchase tickets are always less expensive than the at-the-door prices.

What is the difference between a pass, a badge, a wrist-band and a membership?

Passes, tickets and memberships all have the same meaning. Badges and wristbands are what you receive when you turn these in to Will Call on the days of the convention. Once you purchase a ticket online, you will receive an email confirmation code with which you can either print out your ticket or show your email from your phone or tablet to the volunteers at Will Call. They will scan your code in exchange for whatever you have purchased online.

What does my pass include?

Information about ticket details can be found on our Registration page.

Does the VIP pass include General Admission?

Yes, VIP passes are General Admission and so much more.

Can I buy a pass onsite?

Passes can be purchased on the actual days of the convention at the designated Registration location. They can be purchased  online on those days as well.

Can I buy tickets for someone else?

Yes. Only general information is needed to purchase a ticket.

How do I pick up my badges?

Pre-ordered tickets can be picked up a few weeks before the convention at select locations that will be announced on the official Comicpalooza Facebook page.

Pre-ordered tickets can be picked up at Will Call on any day of the convention.

Tickets can also be purchased at Registration on any day of the convention.

Can I pick up my friend's badge?

Anyone who has your ticket confirmation email/QR code may pick up your pass. Once it is in your hands, it is the attendee’s responsibility to distribute the pass appropriately.


Do I need a physical printout of my ticket?

No. While physical printouts are always taken, we can also scan a ticket QR code from your phone or tablet.

How can I verify my purchase?


When tickets are purchased online, a verification email should arrive at the email address used within 24 hours. If no email is received, please email registration@comicpalooza.com, and we will verify your purchase.

Can I upgrade my pass?

A person can upgrade their pass from a 1-Day to a 3-Day pass, a 1-Day to a VIP pass if available, and a 3-Day to a VIP pass if available.

Can I change my 1-Day pass to a different day?

A person can change their current 1-Day pass to another 1-Day pass of equal or lesser value, or pay the difference for the new pass.


Will you have themed VIP packages this year?

VIP passes are built around the guests and events we have planned, but may not have been announced yet. They will be available for purchase when guests are announced. Please follow us on our Comicpalooza Facebook page and other social media to stay up to date on all current guest announcements. Please see our  Registration page to purchase VIP packages.

At what age do children need tickets?

Children 5 years old and under can enter free and do not require passes for entry. Children ages 6 to 12 must have a Kids pass purchased for them. Adult passes are sold to people ages 13 and up.

Are children allowed on the VIP pass?

Only children 5 and under can stay alongside their parents without a VIP pass. Children 6 or older must have a VIP pass to utilize VIP privileges such as panel room seating, VIP autograph lines, early entrance to Exhibit Halls, etc.

Are there badge discounts?

Pre-registration is always a cheaper option than buying passes on the actual days of the convention.

Is there a group rate for schools?

Please make school group inquiries through registration@comicpalooza.com.

Is there a Military Discount code?

We do not have a military discount.

Is there a student discount?

We do not have a student discount.

How do I use the Fanfair Combo Ticket?

If you purchased a Combo Ticket at Houston Fanfair, you should have received a confirmation email immediately. We will resend the email a few weeks before the convention, which is the email that contains the code for your ticket.

Can I re-enter the convention?

Yes, you may re-enter the convention areas as long as a badge, or a wristband for that day, is worn.

What if my pass says it's expired?

Comicpalooza passes are good though the dates of the convention. There is no refund for passes that are not used within this time.

What is the refund policy?

Guest appearances are subject to change or cancellation due to professional obligations. Please check the Comicpalooza website for the most current listings prior to the event. Refunds for admission products (such as weekend, 1-day and VIP passes) cannot be issued in the event of a guest cancellation. If a guest should cancel, all presold autographs, experience passes and photo ops will be refunded in a timely manner.

Do you have a Lost & Found?

Lost & Found will be at the Info Booth on all days of the convention.

How do I send in a complaint?

Complaints can be sent to registration@comicpalooza.com.

Return to top

 

Volunteer FAQs


How can I volunteer at Comicpalooza?

Go to the Volunteer page to register. Or from the menu on the Comicpalooza website.
If neither of these links are available, then we are not currently accepting volunteers.

Can I volunteer for a specific department?

Yes, a specific department can be requested when filling out the volunteer application. Simply check the box for the department you want, and chances are you will get it.

Where can I get my volunteer schedule?

Volunteer schedules will be available after volunteer submissions have ended.

Will my application be accepted after the deadline?

No, we do not accept volunteers after the deadline has passed.

I have additional questions about volunteering.

Please send an email to volunteers@comicpalooza.com for answers.

 

 

Return to top

 

 

 

 

 

2017 Guests